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Privacy Notice

1. Who we are and what we do
Who we are

We are Focus Agency Group Limited (“Focus Agency Group”, “us”, “we”, “our”). We are a limited company registered in England and Wales under registration number 03378775 and we have our registered office at Erskine House, Threshelfords Business Park, Inworth Road, Feering, Essex, CO5 9SE.  We are registered with the UK supervisory authority, Information Commissioner’s Office (“ICO”) in relation to our processing of Personal Data under registration number Z6434502.


What we do

We are in the business of marketing agency and creative design including the design & installation of bespoke marketing suites, show home design, signage solutions and media buying.  We  are committed to protecting the privacy and security of the Personal Data we process about you.


Unless we notify you otherwise, we are the controller of the Personal Data we process about you. This means that we decide what Personal Data to collect and how to process it. If Focus Agency Group processes data about you because it has been provided or collected by us on behalf of a Focus Agency Group customer, we are acting as a data processor and this privacy notice does not apply.

2. Purpose of this privacy notice

The purpose of this privacy notice is to explain what Personal Data we collect about you and how we process it. This privacy notice also explains your rights, so please read it carefully. If you have any questions, you can contact us using the information provided below under the ‘How to contact us’ section.

3. Who this privacy notice applies to

This privacy notice applies to you if:

  1. You visit our website
  2. You purchase goods/services from us, or enter into a contract with us
  3. You enquire about our products and/or services
  4. You sign up to receive newsletters and/or other promotional communications from us
  5. You visit our premises

4. What Personal Data is

‘Personal Data’ means any information from which someone can be identified either directly or indirectly. For example, you can be identified by your name or an online identifier.

5. Personal Data we collect
The type of Personal Data we collect about you will depend on our relationship with you. For the type of Personal Data we collect see the table below in the section entitled ‘Purposes, lawful bases and retention periods’.

6. How we collect your Personal Data

We collect most of the Personal Data directly from you in person, by telephone, text or email and/or via our website.


However, we may also collect your Personal Data from third parties such as:

  • reputable companies who provide lead generation contact lists
  • others to whom you have provided consent
  • publicly available sources such as social media platforms.

7. Purposes and lawful bases
We will only use your Personal Data when the law allows. Most commonly, we will use your Personal Data in the following circumstances:


Categories of individuals Categories of Personal Data Purpose of Processing Lawful Basis
Clients Name, job title, work email address, work phone number, employer, images and video footage (models) To carry out day to day business with you to supply and provide a professional marketing service. Performance of a Contract
Clients/Potential Clients Name, email address


To send you newsletters and other promotional material Legitimate interests/ Consent
Client Financial and Transaction Data To facilitate payments for the services as part of your contract with us. Performance of a Contract
Clients/Suppliers/Visitors Video and images captured by CCTV For the detection and prevention of crime Legitimate Interests

Where Personal Data is processed because it is necessary for the performance of a contract to which you are a party, we will be unable to provide our services without the required information.

8. How long we keep your data

We will retain your personal data for as long as is necessary to provide you with our services,as well as for a reasonable period thereafter to enable us to meet our contractual,  legal obligations and to deal with any complaints and claims.

At the end of the retention period, your personal data will be securely deleted or anonymised. We have a robust retention and deletion process in place, should you have any questions about the retention and deletion of your personal data, please contact us using the details in section 13.

9. Sharing your Personal Data

We may share your personal data with our carefully selected third parties or where we are under obligation to as part of our regulatory compliance.   These include:

  • Website hosting company
  • Marketing software providers
  • Service providers acting as data processors, located in the UK and EEA who provide data hosting facilities, IT and system administration services.
  • HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.

10. International Transfers

Your Personal Data may be processed outside of the UK. This is because the organisations we use to provide our service to you are based outside the UK.

We have taken appropriate steps to ensure that the Personal Data processed outside the UK has an essentially equivalent level of protection to that guaranteed in the UK. We do this by ensuring that:

  • Your Personal Data is only processed in a country which the Secretary of State has confirmed has an adequate level of protection (an adequacy regulation), or
  • We enter into an International Data Transfer Agreement (“IDTA”) with the receiving organisation and adopt supplementary measures, where necessary.

11. Cookies

Our website uses cookies, some of these are essential to make our website function whilst others help us to improve your experience by providing insights into how the site is being used.  For more detailed information on the cookies we use, please check our Cookie Policy – Focus Agency

12. Your rights and how to complain

You have certain rights in relation to the processing of your Personal Data, including to:

  • Right to be informed

You have the right to know what personal data we collect about you, how we use it, for what purpose and in accordance with which lawful basis, who we share it with and how long we keep it. We use our privacy notice to explain this.

  • Right of access (commonly known as a “Subject Access Request”)

You have the right to receive a copy of the Personal Data we hold about you.

  • Right to rectification

You have the right to have any incomplete or inaccurate information we hold about you corrected.

  • Right to erasure (commonly known as the right to be forgotten)

You have the right to ask us to delete your Personal Data.

  • Right to object to processing

You have the right to object to us processing your Personal Data. If you object to us using your Personal Data for marketing purposes, we will stop sending you marketing material.

  • Right to restrict processing

You have the right to restrict our use of your Personal Data.

  • Right to portability

You have the right to ask us to transfer your Personal Data to another party.

  • Automated decision-making. You have the right not to be subject to a decision based solely on automated processing which will significantly affect you. We do not use automated decision-making.
  • Right to withdraw consent

If you have provided your consent for us to process your Personal Data for a specific purpose, you have the right to withdraw your consent at any time. If you do withdraw your consent, we will no longer process your information for the purpose(s) you originally agreed to, unless we are permitted by law to do so.

  • Right to lodge a complaint

You have the right to lodge a complaint with the relevant supervisory authority, if you are concerned about the way in which we are handling your Personal Data. The supervisory authority in the UK is the Information Commissioner’s Office who can be contacted online at: Contact us | ICO

Or by telephone on 0303 123 1113

How to exercise your rights

You will not usually need to pay a fee to exercise any of the above rights. However, we may charge a reasonable fee if your request is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

If you wish to exercise your rights, you may contact us using the details set out below within the section called ‘How to contact us and our Data Protection Manager’. We may need to request specific information from you to confirm your identity before we can process your request. Once in receipt of this, we will process your request without undue delay and within one month. In some cases, such as with complex requests, it may take us longer than this and, if so, we will keep you updated. .

13. How to contact us and our Data Privacy Manager

If you wish to contact us in relation to this privacy notice or if you wish to exercise any of your rights outlined above, please contact the Data Privacy Manager:

Erskine House

Threshelfords Business Park

Inworth Road





[email protected]

Please mark your communications FAO the ‘Data Privacy Manager’

14. Changes to this privacy notice

We may update this notice (and any supplemental privacy notice), from time to time as shown below. We will notify of the changes where required by applicable law to do so.

Last modified 18/01/2024

You can find previous versions of this notice here.